Privacy Policy

Welcome to The Soap Dairy (“we,” “us,” or “our”) website. At The Soap Dairy, we are committed to protecting your privacy and the personal information you share with us. This privacy policy (“Policy”) explains how we collect, use, and share your personal information when you visit our website, www.thesoapdairy.co.uk (the “Site”), or when you purchase products from us.

By accessing or using the Site, you acknowledge that you have read and understood this Policy, and you agree to the collection, use, and sharing of your personal information as described in this Policy. If you do not agree with our policies and practices, do not use the Site.

Overview:

At The Soap Dairy, we are committed to protecting your privacy and the personal information you share with us. This Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase from us. By accessing or using the Site, you acknowledge that you have read and understood this Policy and agree to the collection, use, and sharing of your personal information as described in this Policy.

Marketing and Cookies:

We may use your personal information to send you marketing communications, such as newsletters and special offers. We may also use cookies and similar technologies to personalize your experience on the Site and to improve the Site and our products. For more information about our use of cookies and your choices, please see our cookie policy or visit www.google.com/policies/privacy/.

GDPR and Data Protection:

We comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws. You have the following rights in relation to your personal information:

  • The right to request access to your personal information
  • The right to request correction or deletion of your personal information
  • The right to request that we restrict the processing of your personal information
  • The right to object to the processing of your personal information
  • The right to request that we transfer your personal information to another party

You may exercise these rights by contacting us using the contact information provided below.

You also have the right to file a complaint with a supervisory authority, such as the Information Commissioner’s Office in the UK, if you believe that your rights have been violated. For more information about your rights and our obligations under the GDPR, please visit the Information Commissioner’s Office website at www.ico.org.uk.

  1. What personal information do we collect?

We may collect the following personal information from you when you visit the Site or make a purchase from us:

  • Contact information, such as your name, email address, and phone number
  • Payment information, such as your credit card number and billing address
  • Information about your preferences and interests
  • Information about your location, such as your IP address
  • Any other personal information that you choose to provide to us
  1. How do we use your personal information?

We may use your personal information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your order or account
  • To respond to your inquiries or requests for information
  • To personalize your experience on the Site
  • To improve the Site and our products
  • To send you marketing communications, such as newsletters and special offers
  • To comply with legal requirements and industry standards
  1. How do we share your personal information?

We may share your personal information with the following parties for the purposes described in this Policy:

  • Service providers, such as payment processors and fulfilment centres, who assist us in operating the Site and providing our products to you
  • Law enforcement or government agencies, if required by law or in response to a valid request
  • Other third parties, with your consent or as directed by you
  1. How do we protect your personal information?

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

  1. How long do we retain your personal information?

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  1. What are your rights and choices?

You have the following rights in relation to your personal information:

  • The right to request access to your personal information
  • The right to request correction or deletion of your personal information
  • The right to request that we restrict the processing of your personal information
  • The right to object to the processing of your personal information
  • The right to request that we transfer your personal information to another party

You may exercise these rights by contacting us using the contact information provided below.

You also have the right to file a complaint with a supervisory authority if you believe that your rights have been violated.

  1. Changes to this Policy

We may update this Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review the Policy periodically for the latest information on our privacy practices.

  1. Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at info@thesoapdairy.co.uk.